Reservations

How can I change my reservation?
Clicking on the reservation opens a window with information about the reservation. The Edit button opens the possibility for you to update the reservation ...
Tue, 11 Jan, 2022 at 3:12 PM
Why can’t I change the reservation?
First of all, check your internet connection, try to reload the page. If the problem recurs, contact us directly.
Tue, 11 Jan, 2022 at 3:13 PM
If a reservation comes in, do I have to allocate a room manually?
Reservations are automatically assigned to the first available room / apartment, within a certain type. For example, if you have 3 studio apartments 101, 1...
Tue, 11 Jan, 2022 at 3:45 PM
How is a room allocated to a reservation?
You can assign a room when entering a private reservation (which did not arrive from the online sales channel) or with the help of the “Tetris” option – cl...
Tue, 11 Jan, 2022 at 3:46 PM
How did a reservation for a lower amount than set up enter?
Check if you currently have certain promotions set on the sales channel, if a special package is active for you, or if the reservation was entered before y...
Tue, 11 Jan, 2022 at 4:02 PM
How did the reservation for fewer nights than the minimum set up come in?
Check if you currently have certain promotions set on the sales channel, if a special package is active for you, or if the reservation was entered before y...
Tue, 11 Jan, 2022 at 4:04 PM
Can I charge for a reservation through the system?
This option is currently active if you are registered as a business entity in Serbia, ie you have a license to issue as a natural person or a business enti...
Tue, 11 Jan, 2022 at 4:11 PM
How do I delete a private reservation?
Clicking on a reservation will open a reservation overview, which you can then delete within that overview.
Tue, 11 Jan, 2022 at 4:32 PM
Private reservation will not be deleted, what can I do?
Try clearing your browser’s cached memory for data related to our system. You can do this on the keyboard by pressing CTRL + SHIFT + R, if the reservation ...
Tue, 11 Jan, 2022 at 4:33 PM