Overbooking occurs when a room is sold beyond its available capacity, often due to discrepancies between third-party booking platforms and your property’s actual availability. This can happen for various reasons, including manual changes to room availability or incorrect allotment configurations. If this is a problem, contact us directly and provide detailed information, such as:
Property Name
Problematic Reservation ID
Affected dates that are in overbooking
When is the check-in date
Screenshots showing the room's availability at the time of booking
Confirmation emails or messages from the booking platform
If direct contact via Messenger chat (located in the bottom left part of the screen) is not immediately successful, you can also take the following steps:
Verify the allotments and calendar settings on the OTA platform to ensure they align with your property’s availability.
Document all actions taken and communication attempts to build a case for future reconciliation if needed.
If check-in is less than 48 hours away, offer alternative accommodation options to prioritize guest satisfaction while resolving the issue.
Best Practices for Avoiding and Managing Overbookings
Regularly update your property’s availability on all platforms to prevent discrepancies.
Monitor allotments and allocations on OTA dashboards to ensure they match your capacity.
Establish a protocol for handling overbooking incidents, including staff training and pre-arranged alternative accommodation agreements. By implementing these best practices, you can minimize the impact of overbooking and enhance operational efficiency.