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I have overbooking. What to do?
I have overbooking. What to do?
Updated over a week ago

Most probably you manually increased the availability of the room for a problematic period and forgot about it, so there is an overlap.

If this is a problem, then contact us directly and write us detailed situation such as:

  • Property Name

  • Problematic Reservation ID

  • Affected dates that are in overbooking

  • When is the check-in date

Try using Messanger chat on the bottom left part of the screen so that you get the best support for these matters.

Also please make sure that if check-in is less then 48h from now try to offer to the guest alternative accommodation and we will found the reason fo the error in the meantime.

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