# HotelSync Help Center

> Help center for HotelSync

## Hrvatski

### Postavke sistema

- [Kako odabrati jezik u kojem će biti prikazani članci u bazi znanja?](https://helpdesk.otasync.me/hr/articles/9652527-kako-odabrati-jezik-u-kojem-ce-biti-prikazani-clanci-u-bazi-znanja.md): Kada pristupite stranici za prijavu u sustav, u gornjem desnom kutu nalazi se gumb za odabir jezika za korištenje sustava.
- [Je li sustav 'zamrznut', nema prikaza podataka, istekla je sesija ili imate slične probleme?](https://helpdesk.otasync.me/hr/articles/6557115-je-li-sustav-zamrznut-nema-prikaza-podataka-istekla-je-sesija-ili-imate-slicne-probleme.md): Ne vidite rezervacije ili bilo kakve podatke na ekranu, ili je sve iz nekog razloga blokirano?
- [Zaboravili ste lozinku za prijavu u sustav?](https://helpdesk.otasync.me/hr/articles/9638189-zaboravili-ste-lozinku-za-prijavu-u-sustav.md): Kako resetirati zaboravljenu lozinku?
- [Opće postavke sustava](https://helpdesk.otasync.me/hr/articles/9644446-opce-postavke-sustava.md): Kako postaviti informacije o objektu, valuti, jeziku, postavkama rezervacija, postavkama kućanstva i drugim opcijama
- [Gdje unijeti OIB i PDV broj?](https://helpdesk.otasync.me/hr/articles/6092242-gdje-unijeti-oib-i-pdv-broj.md)
- [Postavke pravila objekta](https://helpdesk.otasync.me/hr/articles/9645608-postavke-pravila-objekta.md): Postavite pravila za djecu i odrasle, politiku otkazivanja te ostala pravila vašeg objekta
- [Kako resetirati lozinku za pristup podacima kreditne kartice](https://helpdesk.otasync.me/hr/articles/7201446-kako-resetirati-lozinku-za-pristup-podacima-kreditne-kartice.md)
- [Sve o banketnom modulu u OTA Syncu](https://helpdesk.otasync.me/hr/articles/6832246-sve-o-banketnom-modulu-u-ota-syncu.md): Imate prostore koje iznajmljujete po satu ili danu, poput dvorana za konferencije, seminare, koktele i slične događaje?
- [Sve o SPA modulu](https://helpdesk.otasync.me/hr/articles/7193579-sve-o-spa-modulu.md)
- [Kako konfigurirati i koristiti modul Troškovi?](https://helpdesk.otasync.me/hr/articles/7210087-kako-konfigurirati-i-koristiti-modul-troskovi.md): Želite pratiti troškove, a ne samo prihode? Moguće je.
- [Kako postaviti automatske e-mailove u sustavu?](https://helpdesk.otasync.me/hr/articles/7206530-kako-postaviti-automatske-e-mailove-u-sustavu.md): Automatski e-mailovi za izvještaje, goste i dostupnost
- [Kako kreirati automatske e-mailove za goste? \(korak po korak\)](https://helpdesk.otasync.me/hr/articles/7888373-kako-kreirati-automatske-e-mailove-za-goste-korak-po-korak.md)
- [Gdje mogu vidjeti promjene napravljene u sustavu \(changelog\)?](https://helpdesk.otasync.me/hr/articles/6092239-gdje-mogu-vidjeti-promjene-napravljene-u-sustavu-changelog.md)
- [Kako promijeniti brojeve soba unutar tipa sobe i napraviti druge izmjene?](https://helpdesk.otasync.me/hr/articles/6092062-kako-promijeniti-brojeve-soba-unutar-tipa-sobe-i-napraviti-druge-izmjene.md): Kako urediti nazive soba, dodati ili promijeniti brojeve, slike i opise?
- [Kako povezati dostupnost soba tako da se mogu iznajmiti kao cijela vila ili pojedinačno?](https://helpdesk.otasync.me/hr/articles/9652989-kako-povezati-dostupnost-soba-tako-da-se-mogu-iznajmiti-kao-cijela-vila-ili-pojedinacno.md): Kako postaviti povezane tipove soba \(Linked Room Types\)
- [Housekeeping modul – Instalacija i korištenje](https://helpdesk.otasync.me/hr/articles/8154218-housekeeping-modul-instalacija-i-koristenje.md)
- [Što je Floor Calendar i kako ga postaviti?](https://helpdesk.otasync.me/hr/articles/8336614-sto-je-floor-calendar-i-kako-ga-postaviti.md): Floor Calendar \(Kalendar po katovima\) je koristan alat za recepciju i voditelje održavanja soba.
- [Kako dodijeliti pristup recepcionerima ili drugim vrstama korisnika?](https://helpdesk.otasync.me/hr/articles/6092196-kako-dodijeliti-pristup-recepcionerima-ili-drugim-vrstama-korisnika.md)
- [Modul Inventara](https://helpdesk.otasync.me/hr/articles/9984209-modul-inventara.md): Detaljno praćenje usluga mini bara
- [Kako automatski postaviti dostupnost](https://helpdesk.otasync.me/hr/articles/11461739-kako-automatski-postaviti-dostupnost.md): Ako dostupnost nije točna, naučite kako je automatski postaviti
- [Revenue Booster](https://helpdesk.otasync.me/hr/articles/15647487-revenue-booster.md)

### Cijene, dostupnost i ograničenja

- [Kako promijeniti cijenu u kalendaru?](https://helpdesk.otasync.me/hr/articles/6092053-kako-promijeniti-cijenu-u-kalendaru.md)
- [Kako kreirati cjenovni plan?](https://helpdesk.otasync.me/hr/articles/6345057-kako-kreirati-cjenovni-plan.md): i povezati ga s aktivnim OTA kanalima
- [Kako promijeniti cijene u OTA Sync sustavu?](https://helpdesk.otasync.me/hr/articles/6092246-kako-promijeniti-cijene-u-ota-sync-sustavu.md): Imate definirane cjenovne planove i želite promijeniti cijene? Slijedite upute u nastavku
- [Kako postaviti LOS \(lenght of stay\) cijene?](https://helpdesk.otasync.me/hr/articles/7156541-kako-postaviti-los-lenght-of-stay-cijene.md)
- [Kako konfigurirati opciju cijene po osobi \(ne odnosi se na OTA kanale\)?](https://helpdesk.otasync.me/hr/articles/7135509-kako-konfigurirati-opciju-cijene-po-osobi-ne-odnosi-se-na-ota-kanale.md)
- [Kako zatvoriti dostupnost / napraviti zatvaranje za određeni period u godini](https://helpdesk.otasync.me/hr/articles/6479135-kako-zatvoriti-dostupnost-napraviti-zatvaranje-za-odredeni-period-u-godini.md): Zatvaranje objekta ili pojedinih soba, blokiranje termina u kalendaru.
- [Kako se mijenja dostupnost soba?](https://helpdesk.otasync.me/hr/articles/6092067-kako-se-mijenja-dostupnost-soba.md)
- [Kako postaviti minimalan broj noćenja \(Minimum Stay\) u OTA Sync sustavu?](https://helpdesk.otasync.me/hr/articles/6092068-kako-postaviti-minimalan-broj-nocenja-minimum-stay-u-ota-sync-sustavu.md)
- [Kako postaviti maksimalan broj noćenja \(Max Stay\)](https://helpdesk.otasync.me/hr/articles/6092081-kako-postaviti-maksimalan-broj-nocenja-max-stay.md)
- [Ako gost otkaže rezervaciju, ažurira li se dostupnost?](https://helpdesk.otasync.me/hr/articles/6092079-ako-gost-otkaze-rezervaciju-azurira-li-se-dostupnost.md)
- [Koja je minimalna cijena koja se može postaviti po noćenju?](https://helpdesk.otasync.me/hr/articles/6092084-koja-je-minimalna-cijena-koja-se-moze-postaviti-po-nocenju.md)
- [Koja je maksimalna cijena koja se može postaviti po noćenju?](https://helpdesk.otasync.me/hr/articles/6092085-koja-je-maksimalna-cijena-koja-se-moze-postaviti-po-nocenju.md)
- [Što je Yield kalendar i kako ga koristiti?](https://helpdesk.otasync.me/hr/articles/8390137-sto-je-yield-kalendar-i-kako-ga-koristiti.md)

### Rezervacije

- [Kreiranje rezervacija](https://helpdesk.otasync.me/hr/articles/7216637-kreiranje-rezervacija.md)
- [Kako dodati novog gosta u rezervaciju?](https://helpdesk.otasync.me/hr/articles/9638106-kako-dodati-novog-gosta-u-rezervaciju.md): Kako dodati ili promijeniti goste u rezervaciji?
- [Kako ažurirati status rezervacije i koristiti različite opcije vezane uz rezervaciju?](https://helpdesk.otasync.me/hr/articles/6542001-kako-azurirati-status-rezervacije-i-koristiti-razlicite-opcije-vezane-uz-rezervaciju.md)
- [Zašto ne mogu promijeniti rezervaciju?](https://helpdesk.otasync.me/hr/articles/6092116-zasto-ne-mogu-promijeniti-rezervaciju.md)
- [Kako se dodjeljuje soba rezervaciji?](https://helpdesk.otasync.me/hr/articles/6092122-kako-se-dodjeljuje-soba-rezervaciji.md): Kako promijeniti broj sobe kod već kreirane rezervacije
- [Kada dobijem novu rezervaciju, moram li ručno dodijeliti sobu?](https://helpdesk.otasync.me/hr/articles/6092120-kada-dobijem-novu-rezervaciju-moram-li-rucno-dodijeliti-sobu.md)
- [Kako onemogućiti automatsko dodjeljivanje rezervacija po brojevima soba?](https://helpdesk.otasync.me/hr/articles/8201225-kako-onemoguciti-automatsko-dodjeljivanje-rezervacija-po-brojevima-soba.md)
- [Kako obrisati/otkazati privatnu rezervaciju?](https://helpdesk.otasync.me/hr/articles/6092142-kako-obrisati-otkazati-privatnu-rezervaciju.md)
- [Privatna rezervacija se ne može obrisati – što mogu učiniti?](https://helpdesk.otasync.me/hr/articles/6092144-privatna-rezervacija-se-ne-moze-obrisati-sto-mogu-uciniti.md)
- [Kako dodati obavijesti/bilješke u OTA Sync?](https://helpdesk.otasync.me/hr/articles/6545017-kako-dodati-obavijesti-biljeske-u-ota-sync.md): Zaboravite na papiriće i bilješke po mobitelu – od sada dobivate obavijesti direktno u sustavu.
- [Razlika između overbookinga i diskontinuiranih rezervacija – i kako ih pravilno rješavati](https://helpdesk.otasync.me/hr/articles/6542952-razlika-izmedu-overbookinga-i-diskontinuiranih-rezervacija-i-kako-ih-pravilno-rjesavati.md)
- [Kako je rezervacija potvrđena po nižem iznosu nego što je postavljeno u OTA Sync-u?](https://helpdesk.otasync.me/hr/articles/6092130-kako-je-rezervacija-potvrdena-po-nizem-iznosu-nego-sto-je-postavljeno-u-ota-sync-u.md)
- [Kako je došla rezervacija za manji broj noćenja od minimalnog koji je postavljen?](https://helpdesk.otasync.me/hr/articles/6092135-kako-je-dosla-rezervacija-za-manji-broj-nocenja-od-minimalnog-koji-je-postavljen.md)
- [Mogu li naplatiti iznos rezervacije putem sustava?](https://helpdesk.otasync.me/hr/articles/6092138-mogu-li-naplatiti-iznos-rezervacije-putem-sustava.md)
- [Kako aktivirati prilagođene boje za rezervacije u kalendaru?](https://helpdesk.otasync.me/hr/articles/8185873-kako-aktivirati-prilagodene-boje-za-rezervacije-u-kalendaru.md)
- [Operacije u Kalendaru](https://helpdesk.otasync.me/hr/articles/8749883-operacije-u-kalendaru.md): Glavna svrha kalendara je pojednostaviti sve operacije vezane uz rezervacije, uključujući njihovo kreiranje, pregled i uređivanje.
- [Uvoz podataka iz starog sustava](https://helpdesk.otasync.me/hr/articles/9117815-uvoz-podataka-iz-starog-sustava.md)
- [Ukupan prihod po sobi i po kanalu nije isti u statistici?](https://helpdesk.otasync.me/hr/articles/7193881-ukupan-prihod-po-sobi-i-po-kanalu-nije-isti-u-statistici.md)
- [Gdje mogu vidjeti podatke o kreditnoj kartici?](https://helpdesk.otasync.me/hr/articles/6092184-gdje-mogu-vidjeti-podatke-o-kreditnoj-kartici.md)
- [Opcija podjele rezervacije \(Split stay\)](https://helpdesk.otasync.me/hr/articles/9822360-opcija-podjele-rezervacije-split-stay.md): Kako podijeliti rezervaciju
- [Kako prenijeti usluge između rezervacija](https://helpdesk.otasync.me/hr/articles/10125841-kako-prenijeti-usluge-izmedu-rezervacija.md)
- [Uvoz rezervacija iz starog sustava](https://helpdesk.otasync.me/hr/articles/10183964-uvoz-rezervacija-iz-starog-sustava.md)
- [Dodavanje pansiona kao dodatnih usluga](https://helpdesk.otasync.me/hr/articles/11458743-dodavanje-pansiona-kao-dodatnih-usluga.md): Pansioni dodani putem dodatnih usluga prikazivat će se u izvještaju o pansionima
- [Kako dodati dodatnu uslugu u Booking Engine ili unutar rezervacije?](https://helpdesk.otasync.me/hr/articles/7151493-kako-dodati-dodatnu-uslugu-u-booking-engine-ili-unutar-rezervacije.md)

### Računi

- [Kako kreirati račun](https://helpdesk.otasync.me/hr/articles/6324750-kako-kreirati-racun.md): Kako izraditi račun i poslati ga u fiskalni sustav ?
- [Kako izdati avansni račun i povezati ga s postojećim računom?](https://helpdesk.otasync.me/hr/articles/8395013-kako-izdati-avansni-racun-i-povezati-ga-s-postojecim-racunom.md): Izdavanje avansnog računa \(Advance Invoice\)
- [Kako izraditi proforma račun](https://helpdesk.otasync.me/hr/articles/9661817-kako-izraditi-proforma-racun.md)
- [Radnje s računima \(spajanje, razdvajanje, brisanje, izdavanje oslobođenog od poreza, storno\)](https://helpdesk.otasync.me/hr/articles/9638756-radnje-s-racunima-spajanje-razdvajanje-brisanje-izdavanje-oslobodenog-od-poreza-storno.md): Kako spojiti, razdvojiti, obrisati, izdati račun bez poreza ili stornirati račun?
- [Kako stornirati fiskalizirani račun?](https://helpdesk.otasync.me/hr/articles/9626206-kako-stornirati-fiskalizirani-racun.md)
- [Koje izvještaje mogu izvući iz sustava?](https://helpdesk.otasync.me/hr/articles/6092149-koje-izvjestaje-mogu-izvuci-iz-sustava.md)
- [Koje izvještaje mogu pronaći u sustavu vezane uz fiskalizirane račune?](https://helpdesk.otasync.me/hr/articles/9657002-koje-izvjestaje-mogu-pronaci-u-sustavu-vezane-uz-fiskalizirane-racune.md)
- [Kako da povežem blagajnu ili fiskalizaciju koja je obavezna u mojoj zemlji?](https://helpdesk.otasync.me/hr/articles/6092151-kako-da-povezem-blagajnu-ili-fiskalizaciju-koja-je-obavezna-u-mojoj-zemlji.md)
- [Kako aktivirati povezivanje s MiniMaxom?](https://helpdesk.otasync.me/hr/articles/9230273-kako-aktivirati-povezivanje-s-minimaxom.md)
- [Podjela računa po gostima Kako podijeliti račun po gostima](https://helpdesk.otasync.me/hr/articles/11990913-podjela-racuna-po-gostima-kako-podijeliti-racun-po-gostima.md)
- [Hrvatska fiskalizacija 2.0 Kreiranje i slanje E-računa](https://helpdesk.otasync.me/hr/articles/13256532-hrvatska-fiskalizacija-2-0-kreiranje-i-slanje-e-racuna.md)

### Channel Manager \(upravljanje kanalima\)

- [Što je OTA Sync Channel Manager?](https://helpdesk.otasync.me/hr/articles/6536304-sto-je-ota-sync-channel-manager.md)
- [Kako povezati Booking.com s OTA Sync PMS-om](https://helpdesk.otasync.me/hr/articles/6092266-kako-povezati-booking-com-s-ota-sync-pms-om.md)
- [Kako povezati Expedia s OTA Sync PMS-om](https://helpdesk.otasync.me/hr/articles/6092269-kako-povezati-expedia-s-ota-sync-pms-om.md)
- [Kako naplatiti Expedia rezervacije putem EFT-a](https://helpdesk.otasync.me/hr/articles/6317826-kako-naplatiti-expedia-rezervacije-putem-eft-a.md)
- [Kako povezati AGODA kanal?](https://helpdesk.otasync.me/hr/articles/9587496-kako-povezati-agoda-kanal.md)
- [Kako povezati VRBO kanal?](https://helpdesk.otasync.me/hr/articles/9587486-kako-povezati-vrbo-kanal.md)
- [Koliko brzo \(ili sporo\) je povezivanje između OTA Sync-a i online turističkih agencija poput Booking.com, Expedia, Airbnb i slično?](https://helpdesk.otasync.me/hr/articles/6092173-koliko-brzo-ili-sporo-je-povezivanje-izmedu-ota-sync-a-i-online-turistickih-agencija-poput-booking-com-expedia-airbnb-i-slicno.md)
- [Imam overbooking. Što učiniti?](https://helpdesk.otasync.me/hr/articles/6092181-imam-overbooking-sto-uciniti.md)
- [Česti razlozi zbog kojih ne vidim listinge u Airbnb mapiranju?](https://helpdesk.otasync.me/hr/articles/8885502-cesti-razlozi-zbog-kojih-ne-vidim-listinge-u-airbnb-mapiranju.md)
- [Pravila dostupnosti za specifične kanale \(OTA\)](https://helpdesk.otasync.me/hr/articles/9791235-pravila-dostupnosti-za-specificne-kanale-ota.md)
- [Ažurira li sustav automatski cijene na prodajnim kanalima?](https://helpdesk.otasync.me/hr/articles/6092251-azurira-li-sustav-automatski-cijene-na-prodajnim-kanalima.md)

### Booking Engine \(vlastiti portal za rezervacije\)

- [Kako postaviti Booking Engine?](https://helpdesk.otasync.me/hr/articles/6092190-kako-postaviti-booking-engine.md)
- [Kako dodati nove jezike u Booking Engine?](https://helpdesk.otasync.me/hr/articles/6092207-kako-dodati-nove-jezike-u-booking-engine.md)
- [Je li Booking Engine povezan s kalendarom Booking.com-a?](https://helpdesk.otasync.me/hr/articles/6092195-je-li-booking-engine-povezan-s-kalendarom-booking-com-a.md)
- [Kako implementirati Booking Engine na Facebook](https://helpdesk.otasync.me/hr/articles/6092201-kako-implementirati-booking-engine-na-facebook.md)
- [Implementacija Booking Engine iframe-a na vašu web stranicu](https://helpdesk.otasync.me/hr/articles/6092222-implementacija-booking-engine-iframe-a-na-vasu-web-stranicu.md)
- [Kako dodati OTA Sync Booking Engine Widget na svoju web stranicu?](https://helpdesk.otasync.me/hr/articles/6092236-kako-dodati-ota-sync-booking-engine-widget-na-svoju-web-stranicu.md)
- [Kako aktivirati Google Hotel Link?](https://helpdesk.otasync.me/hr/articles/9196837-kako-aktivirati-google-hotel-link.md)
- [Kako aktivirati Google VR \(Vacation Rental\) poveznice?](https://helpdesk.otasync.me/hr/articles/9791431-kako-aktivirati-google-vr-vacation-rental-poveznice.md)
- [Price Comparison Widget za Booking Engine](https://helpdesk.otasync.me/hr/articles/9820082-price-comparison-widget-za-booking-engine.md): Što je Price Comparison Widget?
- [Napravili ste cjenovni plan za Booking Engine, ali ga vaši gosti ne vide?](https://helpdesk.otasync.me/hr/articles/10265234-napravili-ste-cjenovni-plan-za-booking-engine-ali-ga-vasi-gosti-ne-vide.md)
- [Kako aktivirati Google Analytics za Booking Engine?](https://helpdesk.otasync.me/hr/articles/10577922-kako-aktivirati-google-analytics-za-booking-engine.md)
- [Kako aktivirati Payment Gateway na Booking Engineu](https://helpdesk.otasync.me/hr/articles/11099329-kako-aktivirati-payment-gateway-na-booking-engineu.md)
- [Kako kreirati promotivni kod](https://helpdesk.otasync.me/hr/articles/12265400-kako-kreirati-promotivni-kod.md): Kako kreirati i koristiti promotivni kod
- [Agencijski Modul](https://helpdesk.otasync.me/hr/articles/15899189-agencijski-modul.md): 1. Može se aktivirati kako biste offline turističkim agencijama dali pristup Vašim cenama i raspoloživim kapacitetima. 2. Može se koristiti kako bi recepcija imala mogućnost da rezerviše gostima s...

### Gosti i skeniranje dokumenata

- [Mogu li izvesti mailing listu gostiju?](https://helpdesk.otasync.me/hr/articles/6092046-mogu-li-izvesti-mailing-listu-gostiju.md)
- [Kako skenirati osobni dokument gosta putem mobilne aplikacije?](https://helpdesk.otasync.me/hr/articles/6092157-kako-skenirati-osobni-dokument-gosta-putem-mobilne-aplikacije.md)
- [Kako prijaviti goste turističkoj zajednici \(nadležnim službama\) na E-visitor](https://helpdesk.otasync.me/hr/articles/6321102-kako-prijaviti-goste-turistickoj-zajednici-nadleznim-sluzbama-na-e-visitor.md)
- [Naša GuestApp aplikacija i sve što trebate znati o njoj](https://helpdesk.otasync.me/hr/articles/8100063-nasa-guestapp-aplikacija-i-sve-sto-trebate-znati-o-njoj.md)
- [Kako postaviti whitelist domene u Booking.com Extranetu \(za slanje GuestApp linkova putem OmniChannel Inboxa\)](https://helpdesk.otasync.me/hr/articles/9561288-kako-postaviti-whitelist-domene-u-booking-com-extranetu-za-slanje-guestapp-linkova-putem-omnichannel-inboxa.md)
- [Fast Check-In Modul](https://helpdesk.otasync.me/hr/articles/9561923-fast-check-in-modul.md)
- [Integracija s DESKO skenerom](https://helpdesk.otasync.me/hr/articles/10316010-integracija-s-desko-skenerom.md)

### OTA Sync payment procesor za plaćanje

- [Često postavljana pitanja - OTA payments](https://helpdesk.otasync.me/hr/articles/9014907-cesto-postavljana-pitanja-ota-payments.md)
- [Kako naplatiti virtualne kartice ako imate aktivan OTA Payments modul?](https://helpdesk.otasync.me/hr/articles/9669342-kako-naplatiti-virtualne-kartice-ako-imate-aktivan-ota-payments-modul.md)
- [Aktivacija OTA Sync procesora plaćanja](https://helpdesk.otasync.me/hr/articles/11424401-aktivacija-ota-sync-procesora-placanja.md): Kako aktivirati i koristiti procesor plaćanja
- [OTA Payment na Booking Engine-u](https://helpdesk.otasync.me/hr/articles/11425051-ota-payment-na-booking-engine-u.md): Kako naplatiti rezervacije na Booking engine-u u skladu s politikama otkazivanja

### FAQ - često postavljana pitanja

- [Mogu li izvesti statistiku u Excel?](https://helpdesk.otasync.me/hr/articles/6092040-mogu-li-izvesti-statistiku-u-excel.md)
- [Kako otvoriti .csv datoteku u Excelu?](https://helpdesk.otasync.me/hr/articles/9367531-kako-otvoriti-csv-datoteku-u-excelu.md)
- [Kako dobiti podršku za OTA Sync softver?](https://helpdesk.otasync.me/hr/articles/7902024-kako-dobiti-podrsku-za-ota-sync-softver.md)
- [Zašto ne primam e-mail potvrde od OTA kanala \(Booking.com, Expedia itd.\) otkad surađujem s vama?](https://helpdesk.otasync.me/hr/articles/7669320-zasto-ne-primam-e-mail-potvrde-od-ota-kanala-booking-com-expedia-itd-otkad-suradujem-s-vama.md)
- [Mogu li imati više apartmana na jednom kalendaru?](https://helpdesk.otasync.me/hr/articles/6092026-mogu-li-imati-vise-apartmana-na-jednom-kalendaru.md)
- [Nudite li popuste?](https://helpdesk.otasync.me/hr/articles/6092292-nudite-li-popuste.md)
- [Mogu li promijeniti svoj ugovor?](https://helpdesk.otasync.me/hr/articles/6092294-mogu-li-promijeniti-svoj-ugovor.md)
- [Moram li plaćati provizije?](https://helpdesk.otasync.me/hr/articles/6092296-moram-li-placati-provizije.md)
- [Imate li API i/ili iCal sinkronizaciju?](https://helpdesk.otasync.me/hr/articles/6092299-imate-li-api-i-ili-ical-sinkronizaciju.md)
- [Nudite li affiliate ili reseller opcije?](https://helpdesk.otasync.me/hr/articles/6092300-nudite-li-affiliate-ili-reseller-opcije.md)
- [Imate još pitanja?](https://helpdesk.otasync.me/hr/articles/6092303-imate-jos-pitanja.md)
- [Postoji li naknada za postavljanje?](https://helpdesk.otasync.me/hr/articles/6092278-postoji-li-naknada-za-postavljanje.md)
- [Kako plaćam naknade?](https://helpdesk.otasync.me/hr/articles/6092280-kako-placam-naknade.md)
- [Trebam li vlastiti hosting ili instalaciju na laptop/računalo?](https://helpdesk.otasync.me/hr/articles/6092282-trebam-li-vlastiti-hosting-ili-instalaciju-na-laptop-racunalo.md)
- [Naplaćujete li PDV?](https://helpdesk.otasync.me/hr/articles/6092287-naplacujete-li-pdv.md)
- [Kako nadograditi svoj račun s probne verzije?](https://helpdesk.otasync.me/hr/articles/8135341-kako-nadograditi-svoj-racun-s-probne-verzije.md)
- [Gdje mogu vidjeti OTA Sync novosti i nove funkcionalnosti koje razvijate?](https://helpdesk.otasync.me/hr/articles/8434748-gdje-mogu-vidjeti-ota-sync-novosti-i-nove-funkcionalnosti-koje-razvijate.md)
- [Koji OTA kanali su uključeni u Omni-Channel Inbox?](https://helpdesk.otasync.me/hr/articles/9739377-koji-ota-kanali-su-ukljuceni-u-omni-channel-inbox.md): Što je Omni-Channel Inbox?

### Integracije sa drugim programima

- [Kako postaviti Zapier vezu?](https://helpdesk.otasync.me/hr/articles/10919612-kako-postaviti-zapier-vezu.md)
- [Dodavanje TEYA Pay u OTA Sync](https://helpdesk.otasync.me/hr/articles/11666857-dodavanje-teya-pay-u-ota-sync.md)
- [Vodič za postavljanje Flutterwave Payment Gateway-a](https://helpdesk.otasync.me/hr/articles/6092273-vodic-za-postavljanje-flutterwave-payment-gateway-a.md): Kako naplatiti rezervacije putem Flutterwave integracije
- [Kako povezati svoj PriceLabs račun s OTA Sync softverom](https://helpdesk.otasync.me/hr/articles/10264920-kako-povezati-svoj-pricelabs-racun-s-ota-sync-softverom.md): Integrirajte svoj PriceLabs račun s OTA Sync hotelijerskim softverom. Automatski ažurirajte cijene, povećajte prihode i uštedite vrijeme

## English

### System Settings

- [How to choose the desired language of the program for work and the desired language of support?](https://helpdesk.otasync.me/en/articles/9652527-how-to-choose-the-desired-language-of-the-program-for-work-and-the-desired-language-of-support.md): How to choose the language in which the articles in the knowledge base will be listed
- [Is the system 'frozen', no data displayed, session timed out or similar problems?](https://helpdesk.otasync.me/en/articles/6557115-is-the-system-frozen-no-data-displayed-session-timed-out-or-similar-problems.md): Can't see bookings or any data on the screen or is it frozen for some reason?
- [Forgot your password to log in to the system?](https://helpdesk.otasync.me/en/articles/9638189-forgot-your-password-to-log-in-to-the-system.md): How to reset a forgotten password?
- [General settings of the system](https://helpdesk.otasync.me/en/articles/9644446-general-settings-of-the-system.md): How to set information about your property, currency, language, reservation settings, housekeeping settings and other settings
- [Where to set TIN number of your property?](https://helpdesk.otasync.me/en/articles/6092242-where-to-set-tin-number-of-your-property.md)
- [Property policies settings](https://helpdesk.otasync.me/en/articles/9645608-property-policies-settings.md): Set the policy for children or adults and other policies of your property
- [How to reset your credit card password?](https://helpdesk.otasync.me/en/articles/7201446-how-to-reset-your-credit-card-password.md): Setting and resetting password for viewing credit card data in the reservation window
- [Everything about banquet module in OTA Sync](https://helpdesk.otasync.me/en/articles/6832246-everything-about-banquet-module-in-ota-sync.md): Have some venues that you rent hourly or daily such as halls to organize conferences, seminars, cocktail parties etc.?
- [Everything about SPA Module](https://helpdesk.otasync.me/en/articles/7193579-everything-about-spa-module.md)
- [How to configure and use the Expense module?](https://helpdesk.otasync.me/en/articles/7210087-how-to-configure-and-use-the-expense-module.md): Want to monitor your expenses and not just income? Possible.
- [How to setup automatic emails in the system?](https://helpdesk.otasync.me/en/articles/7206530-how-to-setup-automatic-emails-in-the-system.md): Automatic emails for reports, guests, availability
- [How to create automatic emails for the guests? \(step by step\)](https://helpdesk.otasync.me/en/articles/7888373-how-to-create-automatic-emails-for-the-guests-step-by-step.md)
- [Where can I see changes made to the system \(changelog\)?](https://helpdesk.otasync.me/en/articles/6092239-where-can-i-see-changes-made-to-the-system-changelog.md)
- [How do I make changes in the room type settings?](https://helpdesk.otasync.me/en/articles/6092062-how-do-i-make-changes-in-the-room-type-settings.md): How to edit room names, add or change room numbers, how to add pictures and change descriptions?
- [How to link the availability of rooms so that they can be rented out as a whole villa or individually?](https://helpdesk.otasync.me/en/articles/9652989-how-to-link-the-availability-of-rooms-so-that-they-can-be-rented-out-as-a-whole-villa-or-individually.md): How to set up linked room types
- [Housekeeping Module - Installation & Operations](https://helpdesk.otasync.me/en/articles/8154218-housekeeping-module-installation-operations.md)
- [What is Floor Calendar and how to set it up and use it?](https://helpdesk.otasync.me/en/articles/8336614-what-is-floor-calendar-and-how-to-set-it-up-and-use-it.md)
- [How do I delegate access to receptionists or another type of users?](https://helpdesk.otasync.me/en/articles/6092196-how-do-i-delegate-access-to-receptionists-or-another-type-of-users.md): How to create new User Access group and to create new user account?
- [Inventory module](https://helpdesk.otasync.me/en/articles/9984209-inventory-module.md): Detailed monitoring of mini bar services
- [How to automatically set availability?](https://helpdesk.otasync.me/en/articles/11461739-how-to-automatically-set-availability.md): If availability is not correct, learn how to automatically set it
- [Revenue Booster Option](https://helpdesk.otasync.me/en/articles/15647487-revenue-booster-option.md)

### Rates, availability and restrictions

- [How do I edit price on the calendar?](https://helpdesk.otasync.me/en/articles/6092053-how-do-i-edit-price-on-the-calendar.md): Change price directly on the calendar
- [How to create a pricing plan? \(how to map them with active online sales channels\)](https://helpdesk.otasync.me/en/articles/6345057-how-to-create-a-pricing-plan-how-to-map-them-with-active-online-sales-channels.md): How to create manual and automatic rate plan
- [How do I change prices in the Hotel Sync system?](https://helpdesk.otasync.me/en/articles/6092246-how-do-i-change-prices-in-the-hotel-sync-system.md): You have rate plans and want to change prices, follow the instructions in the article
- [How to set up LOS prices?](https://helpdesk.otasync.me/en/articles/7156541-how-to-set-up-los-prices.md): Setup different prices based on guest length of stay.
- [How to configure the price per person option \(does not apply to OTA channels\)?](https://helpdesk.otasync.me/en/articles/7135509-how-to-configure-the-price-per-person-option-does-not-apply-to-ota-channels.md)
- [How to close availability / closure for specific period of the year](https://helpdesk.otasync.me/en/articles/6479135-how-to-close-availability-closure-for-specific-period-of-the-year.md): How to close the property or pricing plans for specific periods
- [How does the room availability change?](https://helpdesk.otasync.me/en/articles/6092067-how-does-the-room-availability-change.md)
- [How to set minimum number of nights \(minimum stay\)?](https://helpdesk.otasync.me/en/articles/6092068-how-to-set-minimum-number-of-nights-minimum-stay.md)
- [How do I set the maximum number of nights \(max stay\)?](https://helpdesk.otasync.me/en/articles/6092081-how-do-i-set-the-maximum-number-of-nights-max-stay.md)
- [In case the guest cancels the reservation, is the availability updated?](https://helpdesk.otasync.me/en/articles/6092079-in-case-the-guest-cancels-the-reservation-is-the-availability-updated.md)
- [What is the minimum price that can be set per night?](https://helpdesk.otasync.me/en/articles/6092084-what-is-the-minimum-price-that-can-be-set-per-night.md)
- [What is the maximum price that can be set per night in Hotel Sync?](https://helpdesk.otasync.me/en/articles/6092085-what-is-the-maximum-price-that-can-be-set-per-night-in-hotel-sync.md): Is there maximum price that can be set per room type?
- [What is a Yield Calendar and how to use it?](https://helpdesk.otasync.me/en/articles/8390137-what-is-a-yield-calendar-and-how-to-use-it.md): Yield and yield rooms calendar

### Reservations

- [How to create and modify reservation](https://helpdesk.otasync.me/en/articles/7216637-how-to-create-and-modify-reservation.md): How to create, edit and work with reservations in the calendar
- [How to add new guest to a reservation?](https://helpdesk.otasync.me/en/articles/9638106-how-to-add-new-guest-to-a-reservation.md): How to add or change guests in the reservation?
- [How to update reservation status and do various reservation actions?](https://helpdesk.otasync.me/en/articles/6542001-how-to-update-reservation-status-and-do-various-reservation-actions.md)
- [Why can’t I modify the reservation?](https://helpdesk.otasync.me/en/articles/6092116-why-can-t-i-modify-the-reservation.md)
- [How is a room allocated to a reservation?](https://helpdesk.otasync.me/en/articles/6092122-how-is-a-room-allocated-to-a-reservation.md): How to change the room number in already created reservation
- [When I get a new reservation, do I have to allocate a room manually?](https://helpdesk.otasync.me/en/articles/6092120-when-i-get-a-new-reservation-do-i-have-to-allocate-a-room-manually.md)
- [How to make reservations not being assigned to room numbers automatically?](https://helpdesk.otasync.me/en/articles/8201225-how-to-make-reservations-not-being-assigned-to-room-numbers-automatically.md): Unassigned rooms
- [How do I delete/cancel a private reservation?](https://helpdesk.otasync.me/en/articles/6092142-how-do-i-delete-cancel-a-private-reservation.md): How to cancel reservation made manually in the system
- [Private reservation won't delete, what can I do?](https://helpdesk.otasync.me/en/articles/6092144-private-reservation-won-t-delete-what-can-i-do.md)
- [How to add notifications/notes in Hotel Sync?](https://helpdesk.otasync.me/en/articles/6545017-how-to-add-notifications-notes-in-hotel-sync.md): Adding notes or private notes to reservations, notifications in the calendar
- [Difference between overbooking & discontinuous reservations?](https://helpdesk.otasync.me/en/articles/6542952-difference-between-overbooking-discontinuous-reservations.md): What is the difference between overbooking and discontinuous reservations and how to handle them
- [How did a reservation get confirmed for a lower amount than it is set in Hotel Sync?](https://helpdesk.otasync.me/en/articles/6092130-how-did-a-reservation-get-confirmed-for-a-lower-amount-than-it-is-set-in-hotel-sync.md)
- [How did the reservation for fewer nights than the minimum set up come in?](https://helpdesk.otasync.me/en/articles/6092135-how-did-the-reservation-for-fewer-nights-than-the-minimum-set-up-come-in.md)
- [Can I charge the reservation amount through the system?](https://helpdesk.otasync.me/en/articles/6092138-can-i-charge-the-reservation-amount-through-the-system.md): Payment processing
- [How to activate custom colors for the reservations in the calendar?](https://helpdesk.otasync.me/en/articles/8185873-how-to-activate-custom-colors-for-the-reservations-in-the-calendar.md)
- [Calendar Operations](https://helpdesk.otasync.me/en/articles/8749883-calendar-operations.md)
- [Importing data from the old system](https://helpdesk.otasync.me/en/articles/9117815-importing-data-from-the-old-system.md)
- [Where can I view credit card information?](https://helpdesk.otasync.me/en/articles/6092184-where-can-i-view-credit-card-information.md)
- [Split reservation option](https://helpdesk.otasync.me/en/articles/9822360-split-reservation-option.md): How to split the reservation
- [How to transfer services between reservations](https://helpdesk.otasync.me/en/articles/10125841-how-to-transfer-services-between-reservations.md)
- [Importing reservations from the old system](https://helpdesk.otasync.me/en/articles/10183964-importing-reservations-from-the-old-system.md)
- [Adding boards as extra services](https://helpdesk.otasync.me/en/articles/11458743-adding-boards-as-extra-services.md): Boards added through extra services will be visible in the board report
- [How to add extra service on the Booking Engine or in the Reservation?](https://helpdesk.otasync.me/en/articles/7151493-how-to-add-extra-service-on-the-booking-engine-or-in-the-reservation.md)

### Invoices

- [How to create an Invoice](https://helpdesk.otasync.me/en/articles/6324750-how-to-create-an-invoice.md): How to create an invoice and send it to fiscal system \(available in some countries\)?
- [How to issue an advance invoice and assign it to the existing invoice?](https://helpdesk.otasync.me/en/articles/8395013-how-to-issue-an-advance-invoice-and-assign-it-to-the-existing-invoice.md)
- [How to create a proforma invoice?](https://helpdesk.otasync.me/en/articles/9661817-how-to-create-a-proforma-invoice.md)
- [Actions with invoices \(merge, split, split invoice by guests delete, create tax free, storn invoice\)](https://helpdesk.otasync.me/en/articles/9638756-actions-with-invoices-merge-split-split-invoice-by-guests-delete-create-tax-free-storn-invoice.md): How to merge, split, split by guests delete, create tax-free or storn invoices?
- [How do I cancel \(storn\) a fiscalized invoice?](https://helpdesk.otasync.me/en/articles/9626206-how-do-i-cancel-storn-a-fiscalized-invoice.md)
- [What reports can I extract from the system?](https://helpdesk.otasync.me/en/articles/6092149-what-reports-can-i-extract-from-the-system.md)
- [What reports can I find in the system regarding fiscalized invoices](https://helpdesk.otasync.me/en/articles/9657002-what-reports-can-i-find-in-the-system-regarding-fiscalized-invoices.md)
- [How to add a deposit to the cash register to start the day? \(Fiscalization in Montenegro\)](https://helpdesk.otasync.me/en/articles/7864022-how-to-add-a-deposit-to-the-cash-register-to-start-the-day-fiscalization-in-montenegro.md): Adding a deposit for the start of the day in Montenegro
- [How do I connect the cash register or a fiscalization which is mandatory in my country?](https://helpdesk.otasync.me/en/articles/6092151-how-do-i-connect-the-cash-register-or-a-fiscalization-which-is-mandatory-in-my-country.md)
- [How to activate MiniMax Connection?](https://helpdesk.otasync.me/en/articles/9230273-how-to-activate-minimax-connection.md)
- [Split invoice by guests](https://helpdesk.otasync.me/en/articles/11990913-split-invoice-by-guests.md): How to split invoice by guests
- [Create and send eInvoice](https://helpdesk.otasync.me/en/articles/13256532-create-and-send-einvoice.md): Sending and digitally signing invoices in electronic form directly from HotelSync, Croatian fiscalization 2.0
- [Setting up data in HotelSync for fiscalization in Montenegro](https://helpdesk.otasync.me/en/articles/15818924-setting-up-data-in-hotelsync-for-fiscalization-in-montenegro.md)

### Channel Manager

- [What is Hotel Sync Channel Manager?](https://helpdesk.otasync.me/en/articles/6536304-what-is-hotel-sync-channel-manager.md)
- [How to connect AirBnB with Hotel Sync PMS](https://helpdesk.otasync.me/en/articles/6092266-how-to-connect-airbnb-with-hotel-sync-pms.md)
- [How to connect Booking.com with Hotel Sync PMS](https://helpdesk.otasync.me/en/articles/6092258-how-to-connect-booking-com-with-hotel-sync-pms.md)
- [How to connect Expedia with Hotel Sync PMS](https://helpdesk.otasync.me/en/articles/6092269-how-to-connect-expedia-with-hotel-sync-pms.md)
- [How to charge Expedia Reservations with EFT](https://helpdesk.otasync.me/en/articles/6317826-how-to-charge-expedia-reservations-with-eft.md)
- [How to connect AGODA Channel?](https://helpdesk.otasync.me/en/articles/9587496-how-to-connect-agoda-channel.md)
- [How to connect VRBO Channel?](https://helpdesk.otasync.me/en/articles/9587486-how-to-connect-vrbo-channel.md)
- [How fast \(or slow\) is communication between OTA Sync and online travel agencies such as Booking.com, Expedia, AirBnb etc.?](https://helpdesk.otasync.me/en/articles/6092173-how-fast-or-slow-is-communication-between-ota-sync-and-online-travel-agencies-such-as-booking-com-expedia-airbnb-etc.md)
- [I have overbooking. What to do?](https://helpdesk.otasync.me/en/articles/6092181-i-have-overbooking-what-to-do.md)
- [Common mistakes why can I not see listings in the Airbnb mapping?](https://helpdesk.otasync.me/en/articles/8885502-common-mistakes-why-can-i-not-see-listings-in-the-airbnb-mapping.md)
- [How to connect ChargeAutomation with OTA Sync?](https://helpdesk.otasync.me/en/articles/9587506-how-to-connect-chargeautomation-with-ota-sync.md)
- [Availability Rules for specific Channels \(OTAs\)](https://helpdesk.otasync.me/en/articles/9791235-availability-rules-for-specific-channels-otas.md): We have settings so you can control availability to certain OTA.
- [Does the system automatically update prices on sites?](https://helpdesk.otasync.me/en/articles/6092251-does-the-system-automatically-update-prices-on-sites.md)

### Booking Engine

- [How do I set up the Booking Engine?](https://helpdesk.otasync.me/en/articles/6092190-how-do-i-set-up-the-booking-engine.md)
- [How to add new languages to the Booking Engine?](https://helpdesk.otasync.me/en/articles/6092207-how-to-add-new-languages-to-the-booking-engine.md)
- [Is the Booking Engine connected with the calendar of the Booking.com?](https://helpdesk.otasync.me/en/articles/6092195-is-the-booking-engine-connected-with-the-calendar-of-the-booking-com.md)
- [Implementing the iframe of the Booking Engine on your website](https://helpdesk.otasync.me/en/articles/6092222-implementing-the-iframe-of-the-booking-engine-on-your-website.md)
- [How to add OTA Sync Booking Engine Widget on your website?](https://helpdesk.otasync.me/en/articles/6092236-how-to-add-ota-sync-booking-engine-widget-on-your-website.md)
- [How to activate Google Hotel Link?](https://helpdesk.otasync.me/en/articles/9196837-how-to-activate-google-hotel-link.md)
- [How to activate Google VR \(Vacation Rental\) Links?](https://helpdesk.otasync.me/en/articles/9791431-how-to-activate-google-vr-vacation-rental-links.md): This guide will show you the process of getting a vacation rental property online and working with Google.
- [Price Comparison Widget for the Booking Engine](https://helpdesk.otasync.me/en/articles/9820082-price-comparison-widget-for-the-booking-engine.md)
- [You have created a pricing plan for Booking Engine, but it is not showing to your guests?](https://helpdesk.otasync.me/en/articles/10265234-you-have-created-a-pricing-plan-for-booking-engine-but-it-is-not-showing-to-your-guests.md)
- [How to activate Google Analytics for Booking Engine?](https://helpdesk.otasync.me/en/articles/10577922-how-to-activate-google-analytics-for-booking-engine.md)
- [How to activate the Payment Gateway on the Booking Engine](https://helpdesk.otasync.me/en/articles/11099329-how-to-activate-the-payment-gateway-on-the-booking-engine.md)
- [How to create a promo code](https://helpdesk.otasync.me/en/articles/12265400-how-to-create-a-promo-code.md): How to create and use a promo code
- [Special offers and promotions](https://helpdesk.otasync.me/en/articles/12266487-special-offers-and-promotions.md): What are the special offers and promotions that will be visible to guests when booking through the Booking engine \(website or booking link\) and how to create them
- [Booking Engine Iframe Integration](https://helpdesk.otasync.me/en/articles/14624012-booking-engine-iframe-integration.md)
- [Module for Travel Agencies](https://helpdesk.otasync.me/en/articles/15899189-module-for-travel-agencies.md)

### Guests and Document Scanning

- [Can I export a guest mailing list?](https://helpdesk.otasync.me/en/articles/6092046-can-i-export-a-guest-mailing-list.md)
- [How to scan guest ID document via mobile APP?](https://helpdesk.otasync.me/en/articles/6092157-how-to-scan-guest-id-document-via-mobile-app.md)
- [How to register guests with city officials](https://helpdesk.otasync.me/en/articles/6321102-how-to-register-guests-with-city-officials.md)
- [Our Guest App and everything you need to know about it](https://helpdesk.otasync.me/en/articles/8100063-our-guest-app-and-everything-you-need-to-know-about-it.md)
- [How to whitelist domain in Booking.com extranet \(for sending GuestApp Links via OmniChannel Inbox\)](https://helpdesk.otasync.me/en/articles/9561288-how-to-whitelist-domain-in-booking-com-extranet-for-sending-guestapp-links-via-omnichannel-inbox.md)
- [Fast Check-In Module](https://helpdesk.otasync.me/en/articles/9561923-fast-check-in-module.md)
- [Integration with DESKO scanner](https://helpdesk.otasync.me/en/articles/10316010-integration-with-desko-scanner.md): Desko document scanner

### OTA Sync Payments

- [FAQ About OTA Payments](https://helpdesk.otasync.me/en/articles/9014907-faq-about-ota-payments.md)
- [How to charge Virtual Cards if I have active OTA Payments?](https://helpdesk.otasync.me/en/articles/9669342-how-to-charge-virtual-cards-if-i-have-active-ota-payments.md)
- [Activation of OTA Sync payment processor](https://helpdesk.otasync.me/en/articles/11424401-activation-of-ota-sync-payment-processor.md): How to activate and use payment processor
- [Ota payment on Booking Engine](https://helpdesk.otasync.me/en/articles/11425051-ota-payment-on-booking-engine.md): How to charge reservations on Booking engine in accordance with cancellation policies

### FAQ

- [Can I export statistics to Excel?](https://helpdesk.otasync.me/en/articles/6092040-can-i-export-statistics-to-excel.md)
- [How to open .csv file in excel?](https://helpdesk.otasync.me/en/articles/9367531-how-to-open-csv-file-in-excel.md)
- [How to get support regarding OTA Sync software?](https://helpdesk.otasync.me/en/articles/7902024-how-to-get-support-regarding-ota-sync-software.md)
- [Why I don't receive confirmation emails from OTA Channels \(Booking.com, Expedia etc\) since I started working with you?](https://helpdesk.otasync.me/en/articles/7669320-why-i-don-t-receive-confirmation-emails-from-ota-channels-booking-com-expedia-etc-since-i-started-working-with-you.md)
- [Can I have more apartments on one calendar?](https://helpdesk.otasync.me/en/articles/6092026-can-i-have-more-apartments-on-one-calendar.md)
- [Do you offer discounts?](https://helpdesk.otasync.me/en/articles/6092292-do-you-offer-discounts.md)
- [Can I change my contract?](https://helpdesk.otasync.me/en/articles/6092294-can-i-change-my-contract.md)
- [Do I need to pay commissions?](https://helpdesk.otasync.me/en/articles/6092296-do-i-need-to-pay-commissions.md)
- [Do you have an API and/or iCal sync?](https://helpdesk.otasync.me/en/articles/6092299-do-you-have-an-api-and-or-ical-sync.md)
- [Do you offer an affiliate or reseller options?](https://helpdesk.otasync.me/en/articles/6092300-do-you-offer-an-affiliate-or-reseller-options.md)
- [I have more questions](https://helpdesk.otasync.me/en/articles/6092303-i-have-more-questions.md)
- [Is there a set-up-fee?](https://helpdesk.otasync.me/en/articles/6092278-is-there-a-set-up-fee.md)
- [How do I pay fees?](https://helpdesk.otasync.me/en/articles/6092280-how-do-i-pay-fees.md)
- [Do I need my own hosting services or installation on laptop/pc?](https://helpdesk.otasync.me/en/articles/6092282-do-i-need-my-own-hosting-services-or-installation-on-laptop-pc.md)
- [Do you charge VAT?](https://helpdesk.otasync.me/en/articles/6092287-do-you-charge-vat.md)
- [How to upgrade my account from the trial version?](https://helpdesk.otasync.me/en/articles/8135341-how-to-upgrade-my-account-from-the-trial-version.md)
- [Where can I see OTA Sync product updates and new stuff you are building?](https://helpdesk.otasync.me/en/articles/8434748-where-can-i-see-ota-sync-product-updates-and-new-stuff-you-are-building.md): Latest updates from the OTA Sync team
- [Which OTA channels are included in the Omni-Channel Inbox?](https://helpdesk.otasync.me/en/articles/9739377-which-ota-channels-are-included-in-the-omni-channel-inbox.md): What is Omni Channel Inbox

### Integrations

- [How to set up the Zapier connection?](https://helpdesk.otasync.me/en/articles/10919612-how-to-set-up-the-zapier-connection.md)
- [Adding TEYA Pay to the OTASync](https://helpdesk.otasync.me/en/articles/11666857-adding-teya-pay-to-the-otasync.md)
- [Flutterwave Payment Gateway Setup Tutorial](https://helpdesk.otasync.me/en/articles/6092273-flutterwave-payment-gateway-setup-tutorial.md): How to charge reservations using Flutterwave Payment Gatewy
- [How to connect your PriceLabs account to OTA Sync software](https://helpdesk.otasync.me/en/articles/10264920-how-to-connect-your-pricelabs-account-to-ota-sync-software.md): Integrate your Pricelabs account with OTA Sync hotel software. Automatically update prices, increase your income and save time
- [SEAM Locks Integration Guide](https://helpdesk.otasync.me/en/articles/14110388-seam-locks-integration-guide.md): How to activate seam locks integration
- [Custom Code for Booking Engine](https://helpdesk.otasync.me/en/articles/14121002-custom-code-for-booking-engine.md)

## Cрпски

### Podešavanja sistema

- [Kako odabrati željeni jezik programa za rad i željeni jezik podrške?](https://helpdesk.otasync.me/sr/articles/9652527-kako-odabrati-zeljeni-jezik-programa-za-rad-i-zeljeni-jezik-podrske.md): Kako odabrati jezik na kom će se izlistavati tekstovi u bazi znanja, kao i podrazumevani jezik za štampu računa ili potvrde rezervacije?
- [Da li je sistem 'zamrznut', nema prikazanih podataka, je li sesija istekla ili slični problemi?](https://helpdesk.otasync.me/sr/articles/6557115-da-li-je-sistem-zamrznut-nema-prikazanih-podataka-je-li-sesija-istekla-ili-slicni-problemi.md): Ne vidite rezervacije ili bilo kakve podatke na ekranu ili je iz nekog razloga ekran zamrznut?
- [Zaboravljena lozinka za prijavu u sistem?](https://helpdesk.otasync.me/sr/articles/9638189-zaboravljena-lozinka-za-prijavu-u-sistem.md): Kako resetovati zaboravljenu lozinku?
- [Generalna podešavanja sistema](https://helpdesk.otasync.me/sr/articles/9644446-generalna-podesavanja-sistema.md): Kako podesiti osnovne informacije o Vašem objektu, valutu, jezik, postavke rezervacija, postavke domaćinstva i druga podešavanja
- [Kako podesiti PIB u programu?](https://helpdesk.otasync.me/sr/articles/6092242-kako-podesiti-pib-u-programu.md)
- [Podešavanje politike objekta](https://helpdesk.otasync.me/sr/articles/9645608-podesavanje-politike-objekta.md)
- [Kako resetovati šifru / lozinku za pregled kreditnih kartica?](https://helpdesk.otasync.me/sr/articles/7201446-kako-resetovati-sifru-lozinku-za-pregled-kreditnih-kartica.md)
- [Sve o banket modulu u OTA Sync-u](https://helpdesk.otasync.me/sr/articles/6832246-sve-o-banket-modulu-u-ota-sync-u.md): Imate prostore koje iznajmljujete po satu ili dnevno kao što su sale za organizaciju konferencija, seminara, koktela itd.?
- [Sve o našoj SPA i Wellness funkciji](https://helpdesk.otasync.me/sr/articles/7193579-sve-o-nasoj-spa-i-wellness-funkciji.md)
- [Kako aktivirati i koristiti modul za troškove?](https://helpdesk.otasync.me/sr/articles/7210087-kako-aktivirati-i-koristiti-modul-za-troskove.md): Želite da beležite i troškove a ne samo prihode unutar Vašeg objekta? Moguće.
- [Kako postaviti slanje automatskih mailova iz sistema?](https://helpdesk.otasync.me/sr/articles/7206530-kako-postaviti-slanje-automatskih-mailova-iz-sistema.md): Kako podesiti automatsko slanje na e-mail izveštaja, mailova gostima ili e-maila za vlasnike? Automatska obaveštenja za raspoloživost
- [Kako kreirati automatske emailove za goste? \(korak po korak\)](https://helpdesk.otasync.me/sr/articles/7888373-kako-kreirati-automatske-emailove-za-goste-korak-po-korak.md)
- [Gde mogu videti promene napravljene na sistemu \(dnevnik promena\)?](https://helpdesk.otasync.me/sr/articles/6092239-gde-mogu-videti-promene-napravljene-na-sistemu-dnevnik-promena.md)
- [Podešavanje soba, izmena naziva, brojeva, opisa, dodavanje slika](https://helpdesk.otasync.me/sr/articles/6092062-podesavanje-soba-izmena-naziva-brojeva-opisa-dodavanje-slika.md): Kako podesiti automaski mail za raspoloživost po tipu sobe, kreiranje iCal linka
- [Kako povezati raspoloživost soba da mogu da se izdaju kao cela vila ili pojedinačno?](https://helpdesk.otasync.me/sr/articles/9652989-kako-povezati-raspolozivost-soba-da-mogu-da-se-izdaju-kao-cela-vila-ili-pojedinacno.md): Linkovanje soba
- [Modul za domaćinstvo - Postavke i rad](https://helpdesk.otasync.me/sr/articles/8154218-modul-za-domacinstvo-postavke-i-rad.md)
- [Šta je Kalendar spratnosti \(upravljanje spratovima\), kako se podešava i koristi?](https://helpdesk.otasync.me/sr/articles/8336614-sta-je-kalendar-spratnosti-upravljanje-spratovima-kako-se-podesava-i-koristi.md)
- [Kako da delegiram pristup recepcionerima ili nekom drugom tipu korisnika u objektu sa ograničenim pristupom?](https://helpdesk.otasync.me/sr/articles/6092196-kako-da-delegiram-pristup-recepcionerima-ili-nekom-drugom-tipu-korisnika-u-objektu-sa-ogranicenim-pristupom.md): Kako da kreiram novu korisničku grupu i novi korisnički nalog?
- [Mini bar modul](https://helpdesk.otasync.me/sr/articles/9984209-mini-bar-modul.md): Upravljanje zalihama mini bara
- [Kako da izjednačite raspoloživost automatski](https://helpdesk.otasync.me/sr/articles/11461739-kako-da-izjednacite-raspolozivost-automatski.md): Ukoliko raspoloživost nije dobra, naučite kako da je izjednačite
- [Kako dodati novi apartman/sobu na postojećem objektu?](https://helpdesk.otasync.me/sr/articles/11712188-kako-dodati-novi-apartman-sobu-na-postojecem-objektu.md): Kako da dodate novu jedinicu ili novi tip sobe na već postojeći objekat
- [Revenue Booster](https://helpdesk.otasync.me/sr/articles/15647487-revenue-booster.md)

### Cene, raspoloživost i restrikcije

- [Kako da promenim cenu na kalendaru?](https://helpdesk.otasync.me/sr/articles/6092053-kako-da-promenim-cenu-na-kalendaru.md): Promena cene direktno kroz kalendar
- [Kako kreirati cenovnike \(i povezati ih sa aktivnim online kanalima prodaje\)](https://helpdesk.otasync.me/sr/articles/6345057-kako-kreirati-cenovnike-i-povezati-ih-sa-aktivnim-online-kanalima-prodaje.md)
- [Kako promeniti cene u Hotel Sync softveru?](https://helpdesk.otasync.me/sr/articles/6092246-kako-promeniti-cene-u-hotel-sync-softveru.md): Izmena cena za duži vremenski period, podešavanje cena za sledeću godinu, pregled cena
- [Kako podesiti cene zavisno od dužine boravka? \(LOS cene\)](https://helpdesk.otasync.me/sr/articles/7156541-kako-podesiti-cene-zavisno-od-duzine-boravka-los-cene.md): Kako podesiti cene u zavisnosti od dužine boravka \(Length-of-stay cene\)
- [Kako podesiti cene po osobi unutar sistema \(ne primenjuje se na online kanale prodaje\)?](https://helpdesk.otasync.me/sr/articles/7135509-kako-podesiti-cene-po-osobi-unutar-sistema-ne-primenjuje-se-na-online-kanale-prodaje.md): Podešavanje cene po osobi unutar sistema, za slanje cena na Booking engine
- [Kako zatvoriti raspoloživost / kalendar za duži period u toku godine](https://helpdesk.otasync.me/sr/articles/6479135-kako-zatvoriti-raspolozivost-kalendar-za-duzi-period-u-toku-godine.md): Zatvaranje objekta ili zatvaranje perioda u godini
- [Kako se menja raspoloživost soba?](https://helpdesk.otasync.me/sr/articles/6092067-kako-se-menja-raspolozivost-soba.md): Kako promeniti raspoloživost kapaciteta
- [Kako podesiti minimalni broj noćenja ispod kojeg ne prihvatamo rezervacije? \(minimum stay\)](https://helpdesk.otasync.me/sr/articles/6092068-kako-podesiti-minimalni-broj-nocenja-ispod-kojeg-ne-prihvatamo-rezervacije-minimum-stay.md)
- [Kako podesiti maksimalni broj noćenja za koji prihvatamo rezervacije? \(maximum stay\)](https://helpdesk.otasync.me/sr/articles/6092081-kako-podesiti-maksimalni-broj-nocenja-za-koji-prihvatamo-rezervacije-maximum-stay.md)
- [U slučaju da gost otkaže rezervaciju, da li je raspoloživost ažurirana automatski?](https://helpdesk.otasync.me/sr/articles/6092079-u-slucaju-da-gost-otkaze-rezervaciju-da-li-je-raspolozivost-azurirana-automatski.md)
- [Koja je najniža cena po noćenju koja može biti upisana u program?](https://helpdesk.otasync.me/sr/articles/6092084-koja-je-najniza-cena-po-nocenju-koja-moze-biti-upisana-u-program.md)
- [Koja je najveća cena koja može biti unešena u program?](https://helpdesk.otasync.me/sr/articles/6092085-koja-je-najveca-cena-koja-moze-biti-unesena-u-program.md)
- [Šta je Yield Kalendar i kako se koristi?](https://helpdesk.otasync.me/sr/articles/8390137-sta-je-yield-kalendar-i-kako-se-koristi.md)

### Rezervacije

- [Rad sa novim rezervacijama \(kreiranje i izmena\)](https://helpdesk.otasync.me/sr/articles/7216637-rad-sa-novim-rezervacijama-kreiranje-i-izmena.md)
- [Kako dodati novog gosta u rezervaciju?](https://helpdesk.otasync.me/sr/articles/9638106-kako-dodati-novog-gosta-u-rezervaciju.md): Kako dodati/izmeniti gosta u rezervaciji?
- [Kako ažurirati status rezervacije i izvršiti razne akcije oko rezervacije?](https://helpdesk.otasync.me/sr/articles/6542001-kako-azurirati-status-rezervacije-i-izvrsiti-razne-akcije-oko-rezervacije.md)
- [Zašto ne mogu promeniti rezervaciju?](https://helpdesk.otasync.me/sr/articles/6092116-zasto-ne-mogu-promeniti-rezervaciju.md)
- [Kako se soba dodeljuje rezervaciji ili kako promeniti originalno dodeljenju sobu?](https://helpdesk.otasync.me/sr/articles/6092122-kako-se-soba-dodeljuje-rezervaciji-ili-kako-promeniti-originalno-dodeljenju-sobu.md): Edit kroz rezervaciju i prevlačenjem sobe u kalendaru
- [Kada dobijem novu rezervaciju, moram li ručno dodeliti sobu?](https://helpdesk.otasync.me/sr/articles/6092120-kada-dobijem-novu-rezervaciju-moram-li-rucno-dodeliti-sobu.md)
- [Kako napraviti rezervacije bez automatskog dodeljivanja sobe](https://helpdesk.otasync.me/sr/articles/8201225-kako-napraviti-rezervacije-bez-automatskog-dodeljivanja-sobe.md)
- [Kako da izbrišem/otkažem privatnu rezervaciju?](https://helpdesk.otasync.me/sr/articles/6092142-kako-da-izbrisem-otkazem-privatnu-rezervaciju.md)
- [Privatna rezervacija se ne briše, šta da radim?](https://helpdesk.otasync.me/sr/articles/6092144-privatna-rezervacija-se-ne-brise-sta-da-radim.md)
- [Kako dodati bilješke/obaviještenja za određeni dan na recepciji?](https://helpdesk.otasync.me/sr/articles/6545017-kako-dodati-biljeske-obavijestenja-za-odredeni-dan-na-recepciji.md): Zaboravite na gomile papirića po recepciji ili hotelu.
- [Koja je razlika između preklopljenih \(overbooking-a\) i razlomenjih \(isprekidanih\) rezervacija?](https://helpdesk.otasync.me/sr/articles/6542952-koja-je-razlika-izmedu-preklopljenih-overbooking-a-i-razlomenjih-isprekidanih-rezervacija.md): Saznajte kako razlikovati overbooking rezervaciju od razlomljene rezervacije za koje imate mesta ali treba posložiti kalendar.
- [Kako je rezervacija potvrđena za niži iznos nego što je postavljeno u OTA Sync?](https://helpdesk.otasync.me/sr/articles/6092130-kako-je-rezervacija-potvrdena-za-nizi-iznos-nego-sto-je-postavljeno-u-ota-sync.md)
- [Kako je došla rezervacija za manje noći nego što je podešeno u restrikciji "minimalna dužina boravka"?](https://helpdesk.otasync.me/sr/articles/6092135-kako-je-dosla-rezervacija-za-manje-noci-nego-sto-je-podeseno-u-restrikciji-minimalna-duzina-boravka.md)
- [Mogu li naplatiti rezervaciju direktno putem Vašeg sistema?](https://helpdesk.otasync.me/sr/articles/6092138-mogu-li-naplatiti-rezervaciju-direktno-putem-vaseg-sistema.md)
- [Kako aktivirati ručno menjanje boja na rezervacijama u kalendaru?](https://helpdesk.otasync.me/sr/articles/8185873-kako-aktivirati-rucno-menjanje-boja-na-rezervacijama-u-kalendaru.md)
- [Rad na Kalendaru](https://helpdesk.otasync.me/sr/articles/8749883-rad-na-kalendaru.md)
- [Uvoz podataka iz starog sistema](https://helpdesk.otasync.me/sr/articles/9117815-uvoz-podataka-iz-starog-sistema.md)
- [Kako da vidim podatke kreditne kartice/virtuelne kartice u rezervaciji?](https://helpdesk.otasync.me/sr/articles/6092184-kako-da-vidim-podatke-kreditne-kartice-virtuelne-kartice-u-rezervaciji.md): Gde se nalaze podaci kreditne kartice gostiju ili detalji virtuelne kartice onlajn kanala prodaje?
- [Opcija podele boravka](https://helpdesk.otasync.me/sr/articles/9822360-opcija-podele-boravka.md): Kako podeliti rezervaciju, odnosno boravak
- [Kako prebaciti usluge sa jedne rezervacije na drugu \(transfer usluga\)](https://helpdesk.otasync.me/sr/articles/10125841-kako-prebaciti-usluge-sa-jedne-rezervacije-na-drugu-transfer-usluga.md)
- [Zaduživanje obroka kroz dodatne usluge](https://helpdesk.otasync.me/sr/articles/11458743-zaduzivanje-obroka-kroz-dodatne-usluge.md): Da li će se obroci dodati kao dodatne usluge pojaviti u izveštaju obroka?
- [Kako kreirati dodatne usluge i zadužiti ih u rezervaciji?](https://helpdesk.otasync.me/sr/articles/7151493-kako-kreirati-dodatne-usluge-i-zaduziti-ih-u-rezervaciji.md): Kako kreirati i zadužiti dodatne usluge u rezervaciji? Zaduživanje dodatnih usluga po osobi

### Računi

- [Kako kreirati i fiskalizovati račun?](https://helpdesk.otasync.me/sr/articles/6324750-kako-kreirati-i-fiskalizovati-racun.md): Kako račun kreirati, štampati ga, fiskalizovati, exportovati u excel ili poslati gostu na email ​
- [Kako izdati avansni račun i povezati ga sa konačnim računom?](https://helpdesk.otasync.me/sr/articles/8395013-kako-izdati-avansni-racun-i-povezati-ga-sa-konacnim-racunom.md)
- [Kako kreirati predračun?](https://helpdesk.otasync.me/sr/articles/9661817-kako-kreirati-predracun.md)
- [Akcije sa računima \(spajanje, podela, podela po gostu, brisanje, kreiranje bez poreza, storniranje\)](https://helpdesk.otasync.me/sr/articles/9638756-akcije-sa-racunima-spajanje-podela-podela-po-gostu-brisanje-kreiranje-bez-poreza-storniranje.md): Kako račune spojiti, podeliti, podeliti po gostima, obrisati, kreirati ih bez poreza ili stornirati?
- [Kako stornirati račun?](https://helpdesk.otasync.me/sr/articles/9626206-kako-stornirati-racun.md): Kako da storniram fiskalizovan račun?
- [Koje izveštaje mogu izvući iz sistema?](https://helpdesk.otasync.me/sr/articles/6092149-koje-izvestaje-mogu-izvuci-iz-sistema.md): Kategorije izveštaja koje mogu pronaći u OTA Sync sistemu
- [Koje izveštaje mogu naći u sistemu u vezi fiskalizovanih računa](https://helpdesk.otasync.me/sr/articles/9657002-koje-izvestaje-mogu-naci-u-sistemu-u-vezi-fiskalizovanih-racuna.md): Izveštaj fiskalizovanih računa i Poreski izveštaj \(Tax report\)
- [Kako dodati depozit u kasi za početak dana? \(Fiskalizacija u Crnoj Gori\)](https://helpdesk.otasync.me/sr/articles/7864022-kako-dodati-depozit-u-kasi-za-pocetak-dana-fiskalizacija-u-crnoj-gori.md): Dodavanje depozita za početak dana u Crnoj Gori
- [Kako da spojim kasu ili fiskalizaciju koja je obavezna u mojoj zemlji?](https://helpdesk.otasync.me/sr/articles/6092151-kako-da-spojim-kasu-ili-fiskalizaciju-koja-je-obavezna-u-mojoj-zemlji.md): Kako da aktiviram fiskalizaciju i fiskalizujem račune direktno iz sistema?
- [Kako aktivirati konekciju sa MiniMax-om](https://helpdesk.otasync.me/sr/articles/9230273-kako-aktivirati-konekciju-sa-minimax-om.md)
- [Problem sa fiskalizacijom u Srbiji?](https://helpdesk.otasync.me/sr/articles/9657601-problem-sa-fiskalizacijom-u-srbiji.md): Račun je fiskalizovan, a nije izašao iz štampača? Račun nije fiskalizovan, sistem prijavljuje grešku
- [Problem sa fiskalizacijom u Crnoj Gori](https://helpdesk.otasync.me/sr/articles/11711936-problem-sa-fiskalizacijom-u-crnoj-gori.md): Šta da radite kada račun nije fiskalizovan, sistem prijavljuje grešku
- [Fiskalni izveštaji u Crnoj Gori](https://helpdesk.otasync.me/sr/articles/11968877-fiskalni-izvestaji-u-crnoj-gori.md): Dnevni i periodični izveštaj i presek stanja
- [Kako podeliti račun po gostu?](https://helpdesk.otasync.me/sr/articles/11990913-kako-podeliti-racun-po-gostu.md): Podela već kreiranog računa po gostima
- [Hrvatska fiskalizacija 2.0 Kreiranje i slanje E-računa](https://helpdesk.otasync.me/sr/articles/13256532-hrvatska-fiskalizacija-2-0-kreiranje-i-slanje-e-racuna.md): Slanje i digitalno potpisivanje računa u elektronskom obliku direktno iz HotelSync-a, Hrvatska fiskalizacija 2.0
- [Problem sa fiskalizacijom u Republici Srpskoj](https://helpdesk.otasync.me/sr/articles/13460140-problem-sa-fiskalizacijom-u-republici-srpskoj.md)
- [Podešavanje podataka u HotelSync-u za fiskalizaciju u Crnoj Gori](https://helpdesk.otasync.me/sr/articles/15818924-podesavanje-podataka-u-hotelsync-u-za-fiskalizaciju-u-crnoj-gori.md)

### Channel Manager

- [Šta je OTA Sync Channel Manager?](https://helpdesk.otasync.me/sr/articles/6536304-sta-je-ota-sync-channel-manager.md)
- [Kako da spojim AirBnB kanal prodaje sa OTA Sync-om?](https://helpdesk.otasync.me/sr/articles/6092266-kako-da-spojim-airbnb-kanal-prodaje-sa-ota-sync-om.md)
- [Kako da spojim Booking.com kanal prodaje sa OTA Sync-om?](https://helpdesk.otasync.me/sr/articles/6092258-kako-da-spojim-booking-com-kanal-prodaje-sa-ota-sync-om.md)
- [Kako da spojim Expedia.com kanal prodaje sa OTA Sync-om?](https://helpdesk.otasync.me/sr/articles/6092269-kako-da-spojim-expedia-com-kanal-prodaje-sa-ota-sync-om.md)
- [Kako da spojim Agoda kanal prodaje sa OTA Sync-om](https://helpdesk.otasync.me/sr/articles/9587496-kako-da-spojim-agoda-kanal-prodaje-sa-ota-sync-om.md)
- [Kako da spojim VRBO kanal prodaje sa OTA Sync-om?](https://helpdesk.otasync.me/sr/articles/9587486-kako-da-spojim-vrbo-kanal-prodaje-sa-ota-sync-om.md)
- [Koliko je brza \(ili spora\) komunikacija između OTA Sync-a i online turističkih agencija kao što su Booking.com, Expedia, AirBnb itd.?](https://helpdesk.otasync.me/sr/articles/6092173-koliko-je-brza-ili-spora-komunikacija-izmedu-ota-sync-a-i-online-turistickih-agencija-kao-sto-su-booking-com-expedia-airbnb-itd.md)
- [Imam overbooking tj duplu rezervaciju. Šta da radim?](https://helpdesk.otasync.me/sr/articles/6092181-imam-overbooking-tj-duplu-rezervaciju-sta-da-radim.md)
- [Česte greške zbog kojih se ne vide jedinice za vezivanje na AirBnB-ju](https://helpdesk.otasync.me/sr/articles/8885502-ceste-greske-zbog-kojih-se-ne-vide-jedinice-za-vezivanje-na-airbnb-ju.md)
- [Pravila raspoloživosti za određene onlajn kanale prodaje \(Booking.com, Expedia...\)](https://helpdesk.otasync.me/sr/articles/9791235-pravila-raspolozivosti-za-odredene-onlajn-kanale-prodaje-booking-com-expedia.md): Kako zatvoriti dostupnost ka određenim kanalima prodaje
- [Da li sistem automatski ažurira cene na online kanalima prodaje?](https://helpdesk.otasync.me/sr/articles/6092251-da-li-sistem-automatski-azurira-cene-na-online-kanalima-prodaje.md)

### Rezervacioni Sistem \(Booking Engine\)

- [Kako podesiti Rezervacijski modul \(Booking Engine\)?](https://helpdesk.otasync.me/sr/articles/6092190-kako-podesiti-rezervacijski-modul-booking-engine.md): Podešavanja koja je potrebno uraditi za pravilan prikaz soba i cenovnika na Booking engin-u, kao i sam izgled Booking engine-a
- [Kako dodati nove jezike na Rezervacioni Sistem \(Booking Engine\)?](https://helpdesk.otasync.me/sr/articles/6092207-kako-dodati-nove-jezike-na-rezervacioni-sistem-booking-engine.md)
- [Da li je Booking Engine \(Rezervacioni Sistem\) povezan sa kalendarom mog objekta na Booking.com?](https://helpdesk.otasync.me/sr/articles/6092195-da-li-je-booking-engine-rezervacioni-sistem-povezan-sa-kalendarom-mog-objekta-na-booking-com.md)
- [Implementacija iframe rezervacionog sistema na vašoj web stranici](https://helpdesk.otasync.me/sr/articles/6092222-implementacija-iframe-rezervacionog-sistema-na-vasoj-web-stranici.md)
- [Kako dodati OTA Sync Rezervacioni Sistem i modul za odabir datuma na vašem sajtu?](https://helpdesk.otasync.me/sr/articles/6092236-kako-dodati-ota-sync-rezervacioni-sistem-i-modul-za-odabir-datuma-na-vasem-sajtu.md)
- [Vidžet za poređenje cena za Vaš rezervacioni sistem \(rezervacije putem veb sajta\)](https://helpdesk.otasync.me/sr/articles/9820082-vidzet-za-poredenje-cena-za-vas-rezervacioni-sistem-rezervacije-putem-veb-sajta.md)
- [Napravili ste cenovnik za Booking Engine, a on se ne prikazuje Vašim gostima za rezervisanje?](https://helpdesk.otasync.me/sr/articles/10265234-napravili-ste-cenovnik-za-booking-engine-a-on-se-ne-prikazuje-vasim-gostima-za-rezervisanje.md)
- [Kako kreirati promo kod](https://helpdesk.otasync.me/sr/articles/12265400-kako-kreirati-promo-kod.md): Kreiranje i korišćenje promo koda
- [Specijalne ponude i promocije](https://helpdesk.otasync.me/sr/articles/12266487-specijalne-ponude-i-promocije.md): Šta su specijalne ponude i promocije koje će biti vidljive gostima prilikom rezervisanja putem Booking engine-a \(web sajta ili linka za rezervisanje\) i kako ih kreirati
- [Integracija Booking Engine-a putem iframe-a](https://helpdesk.otasync.me/sr/articles/14624012-integracija-booking-engine-a-putem-iframe-a.md)
- [Agencijski Modul](https://helpdesk.otasync.me/sr/articles/15899189-agencijski-modul.md): 1. Može se aktivirati kako biste offline turističkim agencijama dali pristup Vašim cenama i raspoloživim kapacitetima. 2. Može se koristiti kako bi recepcija imala mogućnost da rezerviše gostima s...

### Gosti i skeniranja dokumenata

- [Mogu li exportovati mailing listu gostiju?](https://helpdesk.otasync.me/sr/articles/6092046-mogu-li-exportovati-mailing-listu-gostiju.md)
- [Kako se aktivira eTurista modul?](https://helpdesk.otasync.me/sr/articles/7872891-kako-se-aktivira-eturista-modul.md)
- [Kako skenirati dokument \(pasoš ili ličnu kartu\) gosta putem aplikacije?](https://helpdesk.otasync.me/sr/articles/6092157-kako-skenirati-dokument-pasos-ili-licnu-kartu-gosta-putem-aplikacije.md)
- [Kako registrovati goste za E-Turistu, E-Visitor ili RB90](https://helpdesk.otasync.me/sr/articles/6321102-kako-registrovati-goste-za-e-turistu-e-visitor-ili-rb90.md): Kako aktivirati modul za elektronsku prijavu gostiju i poslati prijavu gosta iz sistema?
- [Naša aplikacija za goste i sve što treba da znate o njoj](https://helpdesk.otasync.me/sr/articles/8100063-nasa-aplikacija-za-goste-i-sve-sto-treba-da-znate-o-njoj.md): Aplikacija za goste \(guest app\), podešavanje i korišćenje
- [Modul brze prijave gostiju](https://helpdesk.otasync.me/sr/articles/9561923-modul-brze-prijave-gostiju.md): Kako brzo da prijavite gosta u sistem
- [Integracija sa DESKO skenerom dokumenata](https://helpdesk.otasync.me/sr/articles/10316010-integracija-sa-desko-skenerom-dokumenata.md): Desko skener dokumenata

### OTA Sync platni procesor

- [Najčešće postavljena pitanja o OTA Sync Platnom Procesoru](https://helpdesk.otasync.me/sr/articles/9014907-najcesce-postavljena-pitanja-o-ota-sync-platnom-procesoru.md)
- [Kako da naplatim virtuelne kartice ako imam aktivan OTA Sync platni procesor?](https://helpdesk.otasync.me/sr/articles/9669342-kako-da-naplatim-virtuelne-kartice-ako-imam-aktivan-ota-sync-platni-procesor.md)
- [Aktiviranje platnog procesora](https://helpdesk.otasync.me/sr/articles/11424401-aktiviranje-platnog-procesora.md): Kako da aktivirate OTA Sync platni procesor
- [OTA naplate za Booking Engine \(rezervacioni sistem\)](https://helpdesk.otasync.me/sr/articles/11425051-ota-naplate-za-booking-engine-rezervacioni-sistem.md): Kako naplatiti rezervacije na Booking engine-u u skladu sa pravilima otkazivanja

### Česta Pitanja

- [Da li mogu da exportujem statistiku u excel?](https://helpdesk.otasync.me/sr/articles/6092040-da-li-mogu-da-exportujem-statistiku-u-excel.md)
- [Kako otvoriti .csv fajl u excelu?](https://helpdesk.otasync.me/sr/articles/9367531-kako-otvoriti-csv-fajl-u-excelu.md)
- [Kako stupiti u kontakt sa korisničkom podrškom OTA Sync softvera](https://helpdesk.otasync.me/sr/articles/7902024-kako-stupiti-u-kontakt-sa-korisnickom-podrskom-ota-sync-softvera.md)
- [Zašto ne dobijam e-poruke sa potvrdom od OTA kanala \(Booking.com, Ekspedia itd.\) otkako sam počeo da radim sa vama?](https://helpdesk.otasync.me/sr/articles/7669320-zasto-ne-dobijam-e-poruke-sa-potvrdom-od-ota-kanala-booking-com-ekspedia-itd-otkako-sam-poceo-da-radim-sa-vama.md)
- [Mogu li da vidim više apartmana/soba na jednom kalendaru?](https://helpdesk.otasync.me/sr/articles/6092026-mogu-li-da-vidim-vise-apartmana-soba-na-jednom-kalendaru.md): Multiproperti prikaz
- [Da li nudite popuste?](https://helpdesk.otasync.me/sr/articles/6092292-da-li-nudite-popuste.md)
- [Kako da promenim ugovor?](https://helpdesk.otasync.me/sr/articles/6092294-kako-da-promenim-ugovor.md)
- [Da li moram da Vam plaćam proviziju?](https://helpdesk.otasync.me/sr/articles/6092296-da-li-moram-da-vam-placam-proviziju.md)
- [Da li imate API i ili iCal kalendar?](https://helpdesk.otasync.me/sr/articles/6092299-da-li-imate-api-i-ili-ical-kalendar.md)
- [Nudite li opcije partnera ili preprodavca?](https://helpdesk.otasync.me/sr/articles/6092300-nudite-li-opcije-partnera-ili-preprodavca.md)
- [Imam još pitanja](https://helpdesk.otasync.me/sr/articles/6092303-imam-jos-pitanja.md)
- [Da li postoji naknada za postavljanje i pokretanje programa prvi put \(set-up fee\)?](https://helpdesk.otasync.me/sr/articles/6092278-da-li-postoji-naknada-za-postavljanje-i-pokretanje-programa-prvi-put-set-up-fee.md)
- [Kako plaćam za korišćenje programa?](https://helpdesk.otasync.me/sr/articles/6092280-kako-placam-za-koriscenje-programa.md)
- [Da li su mi potrebne vlastite usluge hostinga ili određena instalacija na laptop/pc?](https://helpdesk.otasync.me/sr/articles/6092282-da-li-su-mi-potrebne-vlastite-usluge-hostinga-ili-odredena-instalacija-na-laptop-pc.md)
- [Da li je PDV uključen u cenu?](https://helpdesk.otasync.me/sr/articles/6092287-da-li-je-pdv-ukljucen-u-cenu.md)
- [Kako nadograditi moj demo nalog na premium verziju?](https://helpdesk.otasync.me/sr/articles/8135341-kako-nadograditi-moj-demo-nalog-na-premium-verziju.md)
- [Kako mogu da vidim stvari koje radite ili koje planirate da radite?](https://helpdesk.otasync.me/sr/articles/8434748-kako-mogu-da-vidim-stvari-koje-radite-ili-koje-planirate-da-radite.md)
- [Koji onlajn kanali prodaje su uključeni u Omni-channel prijemno sanduče?](https://helpdesk.otasync.me/sr/articles/9739377-koji-onlajn-kanali-prodaje-su-ukljuceni-u-omni-channel-prijemno-sanduce.md): Preko kojih onlajn kanala prodaje možete dobijati poruke direktno u OTA Sync sanduče

### Integrations

- [Dodavanje TEYA PAYMENT-a na OTASync](https://helpdesk.otasync.me/sr/articles/11666857-dodavanje-teya-payment-a-na-otasync.md)
- [Kako povezati svoj Pricelabs nalog sa OTA Sync softverom](https://helpdesk.otasync.me/sr/articles/10264920-kako-povezati-svoj-pricelabs-nalog-sa-ota-sync-softverom.md)
- [Prilagođeni kod za Rezervacioni Sistem](https://helpdesk.otasync.me/sr/articles/14121002-prilagodeni-kod-za-rezervacioni-sistem.md)