Why is whitelisting OTA Sync's domains in Booking.com necessary?
Booking.com has implemented a new setting in the Extranet aimed at safeguarding guest messages against phishing attacks. In such cases, any external links will appear as [link removed] in the Extranet environment. If this Booking.com setting is enabled for your hotel, the guests will not be able to copy and paste the OTA Sync link generated by the [URL_BASE] tag because it will be removed. A solution for this is to add our Guest App (Upsell) domain "app.otasync.me" to your whitelisted external links in Booking.com.
⚠️Important to note:
Keep in mind that you’ll only have access to these settings if you have admin rights for your Booking.com Extranet account.
💡 To find out who is the Admin in your Booking.com Extranet: go to User profile icon > Create and manage users.
In case you don't see the Security Settings tab in your Booking.com Extranet that means that Booking.com hasn't rolled this out for your hotel(s). In this case, no action is required.
It’s important to whitelist both domains (email and upsell domain), the email to ensure guests receive pre-arrival communication and upsell domain to ensure the CTA / [URL_BASE] link is accessible.
This setting can be found in your Security settings on the Booking.com Extranet. You will have to add the OTA Sync domain to "Your approved links".
How do I whitelist OTA Sync's domain in the Booking.com Extranet?
If you have one property:
Sign in to the Extranet
Click Property and then click Messaging preferences
Click Security settings
Complete two-factor authentication
Click Add a link and enter the following domain: app.otasync.me
Save the changes.
If you have multiple properties:
Sign in to your group account on the Extranet
On the homepage, select one property
Click Property and then click Messaging preferences
Click Security settings
Complete two-factor authentication
Click Add a link and enter the following domain: app.otasync.me
To apply the same settings to all properties in your account, click Apply to all properties
Check the approved email addresses and click Apply to all properties in the popup
Changes are now applied across all properties
⚠️Keep in mind that you’ll only have access to these settings if you have admin rights for your Extranet account.
How do I whitelist OTA Sync email domain in the Booking.com Extranet?
If you have one property:
Sign in to the Extranet
Click Property and then click Messaging preferences
Click Security settings
Complete two-factor authentication
Click Add email address and enter the following email address:
@noreply.otasync.me
To add more email domains, click +
If you have multiple properties:
Sign in to your group account on the Extranet
On the homepage, select one property
Click Property and then click Messaging preferences
Click Security settings
Complete two-factor authentication
Click Add email address and enter the following email address:
@noreply.otasync.me
To apply the same settings to all properties in your account, click Apply to all properties
Check the approved email addresses and click Apply to all properties in the popup
Changes are now applied across all properties (see screenshot below)
Questions?
If you need further support, you can send a message to your Onboarding Specialist or CSM - Customer Success Manager, or Chat with us via the option on your OTA Sync dashboard.