If you are using our channel manager and can view guest credit card details directly on OTA (Booking.com, Expedia, and others), or if you receive reservations from Booking engine that contain credit card data, you can view it directly in HotelSync.
⚠️ In order to make the system as secure as possible, we are using additional passwords to view credit card details.
When you click on the show CC button in the reservation window, you need to enter password. If you have not set different password for credit card data viewing, than in the password field type main, master password of your property.
The master password is the password of the user account who registered the property on OTA Sync - admin account.
ℹ️ Change of this password can be done only by the admin account and it can be done in 2 ways:
1. If you know your admin password (or old credit card password):
Go to: All settings > General settings> Credit Card Settings and there you will have the option to enter the old and then the new password
2. If you do not know your admin password or your old credit card password:
You need to reset your master, admin, password and then your login password will become your new credit card password.
⚠️ Important: We strictly recommend that you have separate passwords for login and for credit card details.
So when you reset your master password, BE SURE to go to Settings > General > Credit card settings and change your credit card password to be different from the admin password for entering the system.
💡Advice: If you are not able to access credit card details, try changing admin password and after try accessing it again.