The multi-channel inbox module (Omni-channel inbox) is used so that you can exchange messages directly through our software with guests via Booking, Expedia or Airbnb.
For now, we support guest communication from the following channels:
Booking.com
Expedia
AirBnB
In development are the next channels:
WhatsApp Messages
Booking Engine Direct Reservations
Where you can see those messages received from the guests?
You can see them listed under Omni channel icon on the left side
Or you can find each of them in connected reservations under Messages tab
