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Operations with Reservations - latest update
Operations with Reservations - latest update
Updated over a week ago

Creating reservations

The creation of individual and group reservations is now merged into one operation. Creating a reservation can be done via the option New reservation

or by dragging the desired room in the requested period.

After selecting one of the described commands, a window for entering the reservation opens. If the reservation is made via the calendar, the date and room fields will already be filled. Mandatory fields for entry are the first or last name of the guest, while the other fields should be filled in from the drop-down menus.

Next, it is necessary to choose rooms. If the reservation was created via the calendar, in this step you can select additional rooms and set the price and number of people.

In the next step, information about residence taxes and meals can be reviewed and changed, a discount can be applied,

extra services can be added,

as well as information about payment or/and advance payment.

At the end, there is the addition of a Note and/or Private Comment, the possibility of sending a confirmation to the guest by email and/or sending a link for the Guest application, adding pictures, and then the entire reservation can be confirmed.

Working with reservations

The reservation display can be divided into two visual parts. In the left part, you can find all the relevant information related to the reservation, which includes a list of entered guests by room, from where it is possible to access and change the data of those guests (1). By clicking on the ID field (2) you can enter the event log of that reservation.

In the right part, there are all the settings related to the reservation. In the upper corner, there is the status of the reservation itself (1), as well as the status of the guests' arrival (2). The selected arrival status will be applied to all rooms and guests in the reservation.

The next segment is about the rooms. For each room, the data can be changed individually (1), an invoice can be generated separately (2) or the room can be canceled (3). A new room can be added to the reservation via the "+" option (4).

In the Extras and Payments segments, current data can be changed or new data can also be added using the "+" command.

At the end, there are fields to create multiple invoices per room (1), delete (2), print (3) and charge the entire reservation (4).

Single room modifications

If it is necessary to change only one room within the reservation, it is done in the previously described way.

In the settings, it is possible to change the period of stay of the guests (1), the arrival status of the entire room (2), the meal with which the stay begins (3), the number of children and adults (4), the price and discount (5).

Also in this part, guests' data can be edited (6*), arrival status per guest can be determined (7), extra services can be added (8) and a note can be added that will be valid only for that room (9).

* In editing the guest data, the possibility of exempting the guest from paying the residence tax has been added

Whole reservation modifications

Changes to the entire reservation are made via the Edit command.

In addition to changing the elements found on the individual room, it is also possible to change the primary guest (holder) on the reservation (1), the type of reservation (2), the type of tourist tax (3) and the sales channel (4).

To change the date and discount, you must first check the appropriate box.

At the end there are options to add notes and pictures (1), then to summarize the entire booking (2) and commands to apply or cancel changes (3).

If it is necessary to charge or delete more than one room (but not all rooms), it can be done by ticking the desired rooms and selecting the appropriate command.

An example of working with reservations

We are creating a reservation for two rooms for three nights with a 10% discount.

We are extending room 103 for one night and changing the price plan.

Then we extend room 104 by two nights via the calendar. We change the price plan and price of that room, add a guest and an extra service.

Here we note that the reservation will show the date of the room that is checked in first as the starting date, while the end date will be that of the room that is checked out last (1). All rooms that have different check-in and check-out dates than this will have their check-in and check-out dates clearly marked (2).

After all the changes, the items will be clearly displayed on the bill with a mark to which room they belong.

Finally, we can add a new room to the reservation, which will have its own dates of stay and price conditions, which will be clearly visible in the reservation and the invoice.

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