Reservations
From basic questions to the detailed reservation creation explanation - everything is in here.
23 articles
How to create and modify reservationHow to create, edit and work with reservations in the calendar
How to add new guest to a reservation?How to add or change guests in the reservation?
How to update reservation status and do various reservation actions?
Why can’t I modify the reservation?
How is a room allocated to a reservation?How to change the room number in already created reservation
When I get a new reservation, do I have to allocate a room manually?
How to make reservations not being assigned to room numbers automatically?Unassigned rooms
How do I delete/cancel a private reservation?How to cancel reservation made manually in the system
Private reservation won't delete, what can I do?
How to add notifications/notes in Hotel Sync?Adding notes or private notes to reservations, notifications in the calendar
Difference between overbooking & discontinuous reservations?What is the difference between overbooking and discontinuous reservations and how to handle them
How did a reservation get confirmed for a lower amount than it is set in Hotel Sync?
How did the reservation for fewer nights than the minimum set up come in?
Can I charge the reservation amount through the system?Payment processing
How to activate custom colors for the reservations in the calendar?
Calendar Operations
Importing data from the old system
Where can I view credit card information?
Split reservation optionHow to split the reservation
How to transfer services between reservations
Importing reservations from the old system
Adding boards as extra servicesBoards added through extra services will be visible in the board report
How to add extra service on the Booking Engine or in the Reservation?