The OTA Sync guest app is completely web-based, so guests don't need to install the app to use it, just access the link sent from any device.
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After creating the reservation, the guests will receive a unique link, which contains the details of the reservation, so that they can quickly and easily do the check-in themselves and skip the eventual queues upon arrival, they can explore what else is on offer in addition to the accommodation they have booked, send requests before and during their stay, all in full compliance with your company's guidelines.
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To start using the guest application, it is necessary to make settings within the system and to activate the module itself.

Activating the module can be found in the settings, in the Marketplace tab. Go to All Settings - Marketplace - Guest app and click the Activate button.

When the module is activated, a window for the basic settings of the guest application will appear:

In the Custom Mail Template field, you can enter the text you want to be emailed to guests along with a link to the guest app.

Note: If you do not enter your text, our generic email text will be sent with the link.

In this section of the settings, you can specify for bookings through which channels the link for the guest application can be sent.

The second field concerns the setting of the period when you want the guest application to be sent, whether immediately after booking or at some other set interval.

In this setting, you can set which of the guests is required to attach the document, whether only the primary guest or all guests from the reservation older than 18 years.

In the field related to guest data, select which options are mandatory and which are optional, so guests will be required to enter the data you specified as mandatory in order to complete the online check-in.

In this field, you can enter a text description of the arrival instructions, so that guests can find your property more easily. ​

Note: This printout will be visible to guests only when they complete the online check in.

Select the other offered options and then save the changes.

Once you have done the basic settings, you need to continue with the settings of additional services and added information that will be found in your guest application, in order to start using them.

The Online check in and My booking sections are automatically generated based on the data from the reservation itself.

The sections that are fully adjustable from your side are the Guest book and Additional offer.

You can also choose whether you want a dark or light mode, as well as the preferred language for using the application.

In order to set up guest book, you need to go to All Settings > Property Policies and on the right you will see the Guest book section.

In the Guest book settings, there are already offered, predefined options, that is, questions about the object, location, contact information... If you do not need any of the them, you can delete them by clicking on the bucket icon.

To add a new question simply click on the '+' icon.

First insert the question, which will be visible to the guest, and then provide as detailed an answer as possible. You can also attach images or other files that you feel are necessary.

In this way, the guest can easily and quickly be informed about the location of the object, get contact information or any other relevant information.

All or only the desired additional services that you have in the system can be found in the offers display in the guest application.

You can add new and edit existing categories of extra services via the option All settings - Rooms and extras

Note: Extra services are displayed to guests by category, so all services from the corresponding category will be displayed to the guest, if you select that category for display.

By clicking on the plus icon you can add a category of additional services, while on the pencil icon you can change the name of the category and mark whether you want that category to be visible on the guest application or not.

Once you've created categories, see the following link to see how to add additional services to that category.

If you choose the option to have that category highlighted on the home screen of the guest app, it will look like this:

You can send the guest application link when creating a reservation, in the last step, or later at any time, from the reservation window.

Note: In order for the link to be sent, you need to enter the guest's e-mail in the field provided for entering e-mail

When you enter the booking window, in the right part of the window there is an option Send Guest app link. Clicking on the option opens a window for entering the e-mail to be sent.

By clicking on the copy icon, the link will be copied, and you can send it to the guest through some other communication application.

Important: If you want to send guest app link to the guest, through the Booking.com messaging system, or through our Omni channel inbox module, you need to do the so-called whitelisting of the domain first, that is, to allow Booking to display such links to guests. For more information about it, see here.

Finally, when the guest checks in online through the guest app, a green square will appear next to the guest's name, while the icon for the guest app will also turn green.

If the guest enters text in the Note field during online check-in, such text will be displayed in the reservation note